2025

SYMPHONY CLOUD บริการคลาวด์ที่ออกแบบมาเพื่อรองรับ Workload และ Application สำคัญขององค์กรคุณ ให้ดำเนินธุรกิจได้อย่าง คล่องตัว เติบโต และปลอดภัย ผ่านมุมมองของ คุณธนวัฒน์ วิวัฒน์พาณิชย์ – Head of Cloud Business Unit ผู้เชี่ยวชาญด้าน Cloud ที่พร้อมแชร์ประสบการณ์และแนวคิดการพัฒนา Cloud Infrastructure ให้รองรับทุกความต้องการขององค์กร

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ยกระดับธุรกิจของคุณสู่โลกดิจิทัลกับ SYMPHONY CLOUD

Cloud@symphony.net.th | 02 101 1111

LINE OA : @symphonycomm

Symphony Communication Public Company Limited, led by Khun Alex Loh, Chief Executive Officer, had the honor of welcoming Khun Korkij Danchaivichit, Deputy Secretary-General, and a delegation from the Eastern Economic Corridor (EEC) Office at the MOALEE Cable Landing Station in Rayong.

This visit aimed to explore submarine cable technology and management as part of the consideration for establishing a Special Economic Promotion Zone in the MOALEE Cable Landing Station area. The initiative seeks to enhance submarine cable infrastructure, a fundamental component for supporting the development of Data Centers and Cloud Computing—key elements of the digital industry ecosystem in the Eastern Economic Corridor.

Symphony Communication takes pride in contributing to the advancement of Thailand’s digital infrastructure and remains committed to supporting the growth of the country’s information technology industry.

📅 March 25, 2025
📍 MOALEE Cable Landing Station, Rayong

SYMPHONY Communication Public Company Limited (SYMC), a prominent telecommunication network service provider, has announced a transformative upgrade to its end-to-end Service Level Agreement (SLA), setting a new benchmark of 99.95% uptime within the telecom sector. This move guarantees reduced network downtime and positions SYMPHONY as the first in the industry to offer the guarantee of a Mean Time to Repair (MTTR) service within 3 hours.

This initiative reflects SYMPHONY’s commitment to leveraging advanced technologies, including artificial intelligence (AI) and intelligent network by using Software-Defined Network (SDN) as network controller, to enhance network reliability and provide seamless connectivity for its business clients. This upgraded is to mitigate potential business disruptions, safeguard opportunities, and enabling users to thrive in the fast-paced digital environment.

Mr. Alex Loh, Chief Executive Officer at SYMPHONY Communication Public Company Limited (SYMC), expressed pride in this advancement. “The 99.95% end-to-end SLA sets a new benchmark in the telecommunications industry with our commitment to provide best-in-class experiences to our customers through our robust network performance efficiency and service stability. This upgrade ensures seamless business operations, providing customers with more reliable and uninterrupted connectivity. As a result, businesses gain the resilience to adapt quickly to the ever-changing demands of the digital era.”

Enhanced Customer Benefits

The upgraded 99.95% end-to-end SLA enhances the assurance of SYMPHONY’s service network commitment to our customers. This advancement is particularly vital for SYMC’s corporate customers, where continuous communication is essential for daily functions such as finance, data security management, large data transfer and storage, and cloud computing. Reduced downtime assures customers of enhanced business resilience and flexibility to respond to market changes.

Mr. Poommarin Inwang, Senior Vice President of Customers & Service Operation at SYMC, said our upgrade from 99.90% to 99.95% SLA ensures comprehensive, end-to-end network services, covering not only across the fiber backbone but also every critical network components, to the endpoint, including customer premise equipment (CPE) or router. This new standard ensures and supports customers’ business operations by delivering services.

Investment in Infrastructure and Technology

In support of this enhanced SLA, SYMPHONY has made substantial investments to upgrade its infrastructure. This includes expanding service in provincial areas, upgrading transmission equipment, and adding redundancy routes for the nationwide network backbone for increased network stability and full connectivity access to major data centers in Thailand. Furthermore, SYMPHONY has increased and upgraded its Points of Presence (POP) sites in Bangkok, Singapore, and Hong Kong to improve internet traffic connections through full diversity and robust technologies with enhanced security, while also increased bandwidth capacity to meet the growing demands of international data usage, both domestically and internationally.

SYMPHONY guarantees of service MTTR within 3 hours also highlights its commitment to quick yet efficient problem resolution, supported by a well-trained, nationwide team available 24/7. Together with this 99.95% end-to-end SLA standard, we constantly commit to empower businesses of all sizes, enabling them to operate confidently through reliable and secured connectivity, fostering growth and resilience in the digital age.

SYMPHONY CLOUD ร่วมมือกับ HPE GreenLake นำเสนอโซลูชันคลาวด์ระดับองค์กรที่ตอบโจทย์ครบทุกด้าน ทั้ง ความเร็ว ความยืดหยุ่น และ ความปลอดภัย

ให้ธุรกิจของคุณมุ่งสู่อนาคตด้วยแพลตฟอร์มที่เชื่อถือได้ พร้อมความล้ำสมัยจาก HPE GreenLake

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Email: Cloud@symphony.net.th

โทร: 02 101 1111

LINE Official: Symphonycomm

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